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Qlvnd handles pet apparel return requests through one written review so the ordered garment, labeled size, attached components, condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Pet apparel returns are assessed as complete garments. Every listed vest, shirt, coat body, detachable hood, sleeve, tab, snap, strap, buckle, binding, piping line, sewn label, and care card must remain together in the supplied quantity. For pet apparel orders, support review may refer to labeled size, neck and chest range, back length, fabric composition, panel and opening geometry, sleeve count, closures, hood, reflective trim, attached label, unused hygiene condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain new, unworn, unwashed, clean, and dry, with no pet hair, fur, dander, saliva, odors, stains, body oils, dirt, claw or bite marks, stretched openings, compressed fill, pilling, dye transfer, detergent, fragrance, or altered labels. A customer may unfold the garment and compare it with external measurements without placing it on an animal. For hygiene and accurate condition review, a garment that has been worn beyond an ordinary brief fit check may not qualify as a non-defective return unless applicable law requires otherwise.
Repack an approved pet-apparel return clean, dry, and free from animal contact residue. Close hook-and-loop tabs over their matching faces so they do not catch fabric, fasten snaps and buckles without pulling straps tight, place reflective piping and coated surfaces away from sharp folds, and fold the garment only along natural panel seams. Include the detachable hood, attached labels, and care card; use clean tissue between coated, quilted, or contrasting fabric faces and place the complete garment in a protective inner sleeve inside one sturdy outer carton. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned garment and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@qlvnd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 306 Forest Hill Drive, Cocoa, FL 32926, United States.
In the first email, identify the SKU, labeled size, and measured neck, chest, and back length used for comparison. State whether the request concerns fit, quilting, binding, hook-and-loop tab, jersey stripe, neck band, sleeve cuff, coated shell, detachable hood, snap, belly strap, buckle, reflective piping, leash opening, hem, attached label, visible delivery damage, or a missing supplied component. Photographs may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
A size or style exchange can be requested after the original complete garment is approved for return in eligible condition. Labeled size names are not standardized across styles, so the neck range, chest range, back length, opening geometry, fabric stretch, closure adjustment, price, and availability must be checked again before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@qlvnd.shop or +1 (862) 439-3393. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).